Using your touch-tone phone call: 850.434.3779

View the Quick Guide

You will be asked to enter your member number. Then press the # key. Next, you will be prompted to punch in your Personal Identification Number (PIN). Enter your PIN and press the # key. Be careful. If you enter the PIN incorrectly three times, your PIN will be disabled. You must contact the credit union directly for reactivation.

First Time Users - Your PIN number will be the last four digits of your Social Security number. For security purposes, after you enter the system, you will be prompted to change your PIN.

From this point on, the CU*Talk procedure will vary depending on the transactions you wish to complete. CU*Talk will guide you through each step. Tip: This first set of options includes a brief tutorial (press “0”) with tips and hints for using the system. You can press * to return to the main menu at any time.

When you have finished your last transaction, simply hang up the phone!

1 - Account inquiries, including balances and a list of recent transactions
2 - Perform money transactions, including transfers
3 - Hear our current rates or calculate estimated loan payments
4 - Change your PIN
5 - Change to a different member number
6 - Other services, including locations and hours
8 - Repeat this menu
9 - End the call
0 - Hear the tutorial (Press * when done with the tutorial to hear the menu again)

If you are unsure of the suffix to your account, you can log in to your It’s Me 247 online account or call us at 850.432.9939 and we will be happy to assist you.

Common Account Suffixes:

• 000 - Regular Share Savings
• 001-005 - Special Savings
• 300-320 - Share Certificates
• 700 - Line of Credit
• 800-801 - Credit Cards
• All other loans, contact the My Pensacola CU for suffix number

Keep In Mind These Helpful Tips:

• Press the # key when asked. This signals CU*Talk to act upon your entry.
• Keep your PIN number confidential. This protects your privacy and keeps others from gaining access to your accounts.
• When entering dollar amounts, decimals are not required. For example, you would enter $25.00 as 2500.
• CU*Talk may occasionally be unavailable for short periods so that we may perform maintenance. If you are unable to complete a transaction for this reason, try calling back later.
• Be extra careful when entering your member number and PIN. Entering a PIN incorrectly three times will disable access to that account through CU*Talk. If this happens, contact the credit union directly for reactivation.